Shipping & Refund Policy
We fully understand that you can easily spend your money elsewhere, yet you still choose to visit and shop on the MasonicFind Store.
For this we thank you and for this very reason, we want to make sure we provide a hassle-free shopping experience to all our customers.
With that said, here's our shipping and return/refund policy:
What We Issue Refunds On:
Although these are rare examples, we have a no-questions-asked refund policy for all the issues listed below:
- If your shipment is late, we will issue a full refund.
- If your shipment gets lost - we will issue a full refund.
- If the item is clearly not as described - we will issue a full refund
- If your items tarnish or lose colour with time - we will issue a full refund (yes this is a lifetime guarantee).
What We Don't Issue Refunds On:
The only reason we will not issue a refund is:
You pick the wrong ring-sized ring for you.
(Of course, if this was our mistake, we will issue a full refund immediately).
Our Shipping Policy:
We sometimes ship directly from our suppliers to your doorstep.
This dramatically lowers the cost of the item which allows us to offer you the best price possible and also free shipping.
The Free Shipping Policy:
Anywhere you are in the world, whether that be in the mountains of Colorado or in a war-zone in Afghanistan (shoutout to all the Brethren there), the shipping is always on us.
We also offer free tracking, which means that once your order is shipped, you will receive your tracking number and the tracking page where you can track your order.
(Please note the tracking is updated by customs so there may be delays in the updates).
You can see the tracking page here >>
Our Shipping Times:Sadly we do not have the logistics at hand to offer one-day shipping as the big retailers do. However; rest assured we're trying our best to get there and we appreciate your support and patience.
Out shipping items are typically 12-20 days for North America and 20-30 days worldwide.
Got any questions for us? Contact MasonicFind here >>