Shipping & Refund Policy
We fully understand you can easily spend your money elsewhere, yet you still choose to visit and shop on the MasonicFind Store.
For this we thank you in advance.
We want to make sure we provide a hassle-free shopping experience so please be sure to read our shipping and return/refund policy carefully.
What We Issue Refunds On:
Although these are rare examples, we have a no-questions-asked refund policy for all the issues listed below:
- If your shipment is late.
- If your shipment gets lost.
- If the item received is not as described.
- If your items tarnish or lose colour with time - we will also issue a full refund (yes this is a lifetime guarantee).
What We Don't Issue Refunds On:
The one and only reason we will not issue a refund is if you pick the wrong (ring) size for you.
(Of course, if this was our mistake, we will issue a full refund immediately).
Our Shipping Policy:
We sometimes ship directly from our suppliers to your doorstep.
This helps us dramatically lower our costs which is we offer the best prices possible along with free trackable shipping.
Our Free Shipping Policy:
We can ship our products all over the world (whether that be to the snow-capped mountains of Colorado or to a war-zone in Afghanistan (shoutout to all our the Brethren there).
Wherever it is, shipping is always on us.
We also offer free tracking, which means that once your order is shipped, you will receive your tracking number and the tracking page where you can track your order.
(Please note the tracking is updated by customs so there may be delays in the updates).
Our Shipping Times:
Sadly we do not have the logistics at hand to offer one-day shipping as the big retailers do.
However; rest assured we're trying our best to get there and we appreciate your support and patience.
Our shipping times depend on different products but it typically takes 12-20 days for North America and 20-30 days worldwide.
Got any questions for us?